Privacy Notice for Fluffs‑R‑Us (www.fluffsrus.com)
Last updated: 25/04/2026
Fluffs‑R‑Us (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with transparency, care, and respect. This Privacy Notice explains how we collect, use, store, and protect your information when you visit www.fluffsrus.com, contact us, or support our community‑driven animal welfare work.
1. Who We Are
Fluffs‑R‑Us is a UK‑based community charity that connects local people with small rescue organisations to help pets find safe, loving homes.
Data Controller: Fluffs‑R‑Us
Website: www.fluffsrus.com
Email: support@fluffrus.com
2. What Personal Data We Collect
We may collect the following types of personal data:
Information you provide directly
- Name
- Email address
- Phone number
- Adoption enquiry details
- Donation information (processed securely by third‑party payment providers)
- Messages sent through our contact forms
Information collected automatically
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and tracking data (see Section 8)
Information from third parties
- Payment processors (e.g., Stripe, PayPal)
- Social media platforms if you interact with our pages
We do not collect sensitive personal data unless you voluntarily provide it (e.g., accessibility needs during adoption events).
3. How We Use Your Personal Data
We use your information to:
- Respond to adoption enquiries
- Connect you with local rescue partners
- Process donations securely
- Send updates or newsletters (only with your consent)
- Improve website performance and user experience
- Maintain security and prevent misuse of our services
- Comply with legal obligations
We never sell your data or use it for automated decision‑making or profiling.
4. Legal Bases for Processing (GDPR Article 6)
We process your data under the following lawful bases:
- Consent – when you sign up for newsletters or optional communications
- Contract – when you submit an adoption enquiry or request information
- Legal obligation – for financial record‑keeping related to donations
- Legitimate interests – improving our website, ensuring security, supporting rescue partners
5. How We Share Your Data
We may share your data with:
- Trusted rescue partners (only when relevant to your enquiry)
- Payment processors for donations
- Website hosting and analytics providers
- Email service providers
All third parties are GDPR‑compliant and only process data on our instructions.
We do not transfer your data outside the UK/EEA unless adequate safeguards are in place.
6. How We Protect Your Data
We use a combination of technical and organisational measures, including:
- SSL encryption
- Secure servers
- Access controls
- Regular security reviews
- Data minimisation practices
7. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Adoption enquiries: up to 12 months
- Donation records: 6 years (legal requirement)
- Newsletter subscriptions: until you unsubscribe
- Website analytics: typically 12–26 months depending on provider settings
8. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve site performance
- Understand visitor behaviour
- Enable essential website functions
You can manage or disable cookies through your browser settings. A full Cookie Policy can be provided separately if needed.
9. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the ICO (www.ico.org.uk)
To exercise your rights, contact us at: support@fluffrus.com
10. Links to Other Websites
Our site may contain links to rescue partners or external resources. We are not responsible for their privacy practices, so we encourage you to review their policies.
11. Contact Us
If you have questions about this Privacy Notice or how we handle your data, please contact:
Fluffs‑R‑Us
Email: support@fluffrus.com
Website: www.fluffsrus.com
Cookie Policy for Fluffs‑R‑Us
Last updated: 25/04/2026
This Cookie Policy explains how Fluffs‑R‑Us (“we”, “us”, “our”) uses cookies and similar technologies on www.fluffsrus.com. We want you to feel confident and informed when browsing our site, so this page sets out what cookies are, how we use them, and how you can manage your preferences.
- What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide insights into how visitors use the site.
Cookies can be:
- Session cookies – deleted when you close your browser
- Persistent cookies – stored until they expire or you delete them
- First‑party cookies – set by our website
- Third‑party cookies – set by external services we use (e.g., analytics)
- How We Use Cookies
We use cookies to:
- Ensure the website works correctly
- Improve site speed and performance
- Understand how visitors use the site
- Personalise content where appropriate
- Support donation and contact form functionality
- Keep the site secure
We do not use cookies for advertising or behavioural tracking.
- Types of Cookies We Use
Essential Cookies (Strictly Necessary)
These cookies are required for the website to function. They enable:
- Page navigation
- Secure form submissions
- Basic site features
You cannot disable these cookies, as the site would not work without them.
Analytics & Performance Cookies
These help us understand how visitors use the site so we can improve it.
Examples include:
- Pages visited
- Time spent on the site
- Browser and device type
We use tools such as Google Analytics or similar services. These cookies only run with your consent.
Functionality Cookies
These allow the site to remember choices you make, such as:
- Cookie preferences
- Form inputs (where appropriate)
- Display settings
These improve your browsing experience but are optional.
Third‑Party Cookies
Some features rely on trusted third‑party services, such as:
- Embedded maps
- Payment processors
- Social media integrations
These providers may set their own cookies. We only use GDPR‑compliant partners.
- Managing Your Cookie Preferences
When you first visit our site, you’ll see a cookie banner allowing you to:
- Accept all cookies
- Reject non‑essential cookies
- Customise your preferences
You can change your preferences at any time by adjusting your browser settings. Most browsers allow you to:
- Block cookies
- Delete existing cookies
- Receive alerts before cookies are stored
Please note: disabling certain cookies may affect how the site functions.
- How Long Cookies Last
Cookie duration varies depending on type and purpose. Typical retention periods:
- Essential cookies: session‑based or short‑term
- Analytics cookies: 12–26 months
- Functionality cookies: up to 12 months
We regularly review and update our cookie settings.
- Updates to This Cookie Policy
We may update this policy from time to time to reflect changes in technology, regulation, or our services. The “Last updated” date at the top of the page will always show the latest version.
- Contact Us
If you have questions about how we use cookies, please contact:
Fluffs‑R‑Us
Email: Support@fluffsrus.com
Website: www.fluffsrus.com
